DOUGLAS A. HUSKINS

949 Morello Hills Drive
Martinez, California 94553
925-787-4176
doug@huskins.com

OBJECTIVE
Senior Manager or Director level position involved with technology

SUMMARY
Results-driven manager with multi-faceted experience and proven track record of accomplishments.  Extremely effective in establishing productive client relationships and guiding staff to engineer solutions. Strengths include forecasting, problem-solving and creating successful solutions for technical issues while keeping end-user needs in mind.

SKILLS

Management Skills

• Strategic Planning and Forecasting
• Staff Management and Development
• Project Management
• Vendor Management
• Financial Planning and Management

Technical Skills

• User Interface Development
• Applications Development
• Network Management
• Systems Monitoring
• Problem Management Resolution

EDUCATION AND EXPERIENCE

Education and Training

• Bachelor's Degree Business Administration/Management,
  University of Rhode Island
• Project Manager Professional (PMP),
  Project Management Institute (PMI)
• Certified Usability Analyst, Human Factors International (CUA)
• Problem Management Resolution, Kepner Tregoe
• IT Service Management, Information Technology Infrastructure Library (ITIL)

Experience Summary

• Twenty three years of experience in information technology.
• Created and managed a business consulting business for thirteen years.
• Worked at all levels of business from individual contributor to interim CIO.
• Provided subject matter expertise on data security issues for HIPAA project.
• Identified and coordinated the design of a cost avoidance solution saving $10 million per year.

PROFESSIONAL EXPERIENCE

KAISER PERMANENTE, Walnut Creek, California 1998 – Present
Wintel Server Management

• Facilitated a usability study to improve user interface efficiency and effectiveness, resulting in a 15% increase in website traffic and a 50% reduction in pages/user.
• Supervised the development of a CITRIX server performance monitoring system, resulting in an automated system addressing client?s needs and desires.
• Oversaw the design and programming of a system to inventory printers, providing printer location and status as well as duplicate print spoolers.
• Resolved critical incident issues by incorporating server administrative access management within existing inventory reporting system.

National Projects Support

• Presented detailed information to the file server consolidation team, enabling them to complete their project ahead of schedule with no errors.
• Identified and prioritized candidates for domain consolidation. Recommended a process for consolidation which efficiently reduced the number of domains.
• Participated in the Asset Center process design, providing insight into existing processes and presenting alternative solutions to improve accuracy.

Workstation Integration

• Engineered a software replication system, reducing network traffic 40% while improving system stability and reliability.
• Built a workstation and software inventory system to incorporate previously unrecognized machines into a national system.
• Created an application integration workflow process and built an easy to navigate website to provide status and reports on applications. The improved process permitted a five-fold increase in throughput.
• Designed and coordinated the development of an automated workstation image deployment, resulting in a 90% reduction in manual intervention and a 30% reduction in deployment time.

CYBERSOLUTIONS, Clayton, California 1986 – 1998
Owned and managed a business consulting business of up to 35 employees.

• Provided temporary CIO services to a home healthcare company. Implemented a complete change in technology enabling them to double their growth.
• Developed automated processes for a large grocery chain to address accounting issues created when the company grew seven times larger within a year.
• Identified resource waste in a private mortgage insurance company. Improved network connectivity to the parent company by increasing bandwidth 1200% while reducing costs.
• Managed a software development project for a pharmaceutical company to improve an existing warehouse automation system. Eliminated over 80% of data entry work by end users.